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Discover customer experience.

Discover your business potential

A discovery session is a half day workshop where you talk and we listen (kind of like therapy but without the comfy couch). We’ll facilitate the session and ask you a series of questions to help get to the heart of your brand and current customer experience.

Our findings will then form the backbone for your brand strategy and guide us through the design phase. Furthermore, once our discovery phase is complete, we will have all the tools we need to design an authentic brand that resonates with your customers.

How a discovery session works

customer experience goals
1. Your goals

First we start by asking you a series of questions that will help to define your business attributes and desired goals.

customer experience products services
2. Products + services

Then we’ll chat through your current and potential product and service offerings.

customer experience customers
3. Your customers

We’ll also take a look at your customers and really get to the bottom of what makes them tick.

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4. Customer experience

After that, we’ll review your current customer touch-points and sales journey.

customer experience competition
5. The competition

The session will conclude with a detailed discussion about your competitors and what makes them a threat.

customer experience strategy
6. Strategy

Following the meeting, we’ll put together our findings along with a list of deliverables and then present our strategy back to you.

Not sure where to start? We’ve got your customer experience covered. Find out more today.



We work with a heap of amazing brands. Here are just a few of our bright sparks.

Graphic Design


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